Frequently asked questions

Yes. The Free plan stays at ¥0, and no card is required. Start for free and try it in your day-to-day restaurant work.

On top of the POS, checkout and order-management basics, you get the digital menu (QR), printer connection, menu management (up to 50 items), allergen management, the staff directory, the time clock, basic sales totals, and AI chat (basic model).

All prices are shown and billed in Japanese yen. Payments are handled by FastSpring and appear as FASTSPRING on your statement.

Yes. You can switch between the Free plan and the Paid plan at any time. If you cancel the Paid plan, your founding price lock ends (if you apply again, you pay the price on offer at that time).

With annual payment, you get a full year for the price of 10 months (2 months free; e.g. founding price ¥4,000/month → ¥40,000/year).

You can cancel at any time. After canceling, you can keep using Nekti until the end of your current service period, and you will not be charged from the next renewal onward.

You can use every Free plan feature. You can also try Paid plan features one by one as each is completed. We are still developing the service, so if you find a problem, please tell us through "Bug report" (we give points for reports we accept). There is nothing to pay during early access.

1 point = 1 yen, and points are applied automatically to Paid plan payments. Points can be combined with the founding-price discount for a total discount of up to 70% off the list price. For example, at the 60% off step, points can add up to 10% more.

No. Points are given free of charge and can only be used as a discount on the Paid plan. They do not expire.

Your restaurant does. Points from bugs, suggestions, and surveys that your staff submit also go to the restaurant. Staff who work at more than one restaurant can choose which restaurant their points go to.

It's designed to be used mainly from a smartphone. There's no difficult setup — once early access opens, it's designed so you can get started from your phone in a few minutes.

Once early access opens, creating an account takes just a few minutes. Start with whatever task concerns you most. You don't need to switch everything at once.

Take the free diagnosis (12 questions, about 3 minutes, multiple choice). We show the right mix of features for your restaurant on the spot, and can email you a report if you'd like.

No. You choose only the features you need. Features you don't use stay out of the way.

You can keep using them alongside Nekti. There's no need to tear down or replace your current setup. Layer Nekti on, starting with the task that bothers you most.

We don't assume you'll drop your current tools and move everything over. We recommend running side by side and expanding from the parts you find useful.

Nekti lets you see sales, reservations, SNS and more on one screen. By consolidating gradually, you reduce the number of places you have to check.

We are preparing "AI voice reservations", where AI answers reservation calls by voice, 24 hours a day. It will be added after the Paid plan starts (at no extra charge).

It is not fully automatic posting. Instead, AI drafts your posts (suggested text and images). You just check the content and post it yourself. *Social media features are planned to be added to the Paid plan one by one.

AI suggests recipes for new menu items based on demand. There's also a feature to clean up and improve menu photos.

Yes. Basic sales totals are included in the Free plan, and detailed sales analysis comes with the paid plan. The AI business advisor, which analyzes your store in depth, will be added to the paid plan step by step.

Shift submission and adjustment are available on the Paid plan. Automatic shift optimization by AI is planned to be added to the Paid plan one by one with other features.

AI-guided new-staff training is planned (we’ll announce timing and plans once decided).

The app supports 12 languages: Japanese, English, Chinese, Spanish, French, Vietnamese, Nepali, Tagalog, Thai, Indonesian, Burmese and Portuguese. That covers the first languages of most people working in restaurants in Japan, so your staff can use it in their own.

The AI is designed to act in line with your restaurant's rules and data. Since SNS posts, reservation details and so on are used only after you give a final check, it won't produce off-base responses on its own.

The AI handles drafts and suggestions; the final decision stays with the restaurant by design. Let it prep the busy work so you can focus on your craft.

Yes. No specialist knowledge is required. It's designed so you can just talk to it in everyday language, so you can start with confidence even if you've never used AI.

The AI only proposes ideas based on your restaurant's policies and past data. You decide the final wording and judgment, so your restaurant's own personality and atmosphere stay intact.

It's encrypted and stored securely. We operate on the premise that we're entrusted with your important restaurant information.

Your data is yours. After you leave, you can delete it or take it with you (export).

No. Once you cancel, you will not be charged anything after the end of your current service period.

We provide support by email and other means. During early access, you can also tell us about anything that isn't working well through "Bug report" in the app.

A headquarters app for managing multiple locations together is currently in development (once released, it is planned to be included in each location's Paid plan at no extra charge). You can already use a separate plan for each location. Each location takes 1 Paid plan seat. For details, please see the pricing page.