Refund Policy

Within 14 days of a Paid plan payment, we will provide a full refund for any reason. The refund covers the amount paid in cash, and any points used for that payment will be returned to the store. The reservation deposit is not covered by this refund (see item 3).

Mid-term cancellations not covered by item 1 above are possible, but no mid-term or prorated refunds will be made. After cancellation, the Service may be used until the end of the current service period, and it will not be renewed for subsequent periods.

The Paid plan reservation deposit (¥1,000, excluding tax) is not refunded for any reason, including cancellation of the reservation or changing your choice between monthly and annual payment. However, if the Company does not begin providing the Paid plan by June 30, 2027, the deposit will be refunded in full. The deposit is deducted from your first Paid plan payment. Seats from canceled reservations will not be allocated to other users.

Purchased AI credits cannot be refunded. However, if the Company ends provision of the Service, unused credits will be refunded in accordance with applicable laws and regulations.

In the following cases, we will respond individually, notwithstanding the above.

If you wish to request a refund, we accept requests either (a) via our support at info@nekti.site or (b) through the "FASTSPRING" entry on your payment statement. Requests for a full refund within 14 days (item 1) must be made within 14 days of the payment date. Please provide your name, registered email address, payment date, plan name, and reason for the request.

FastSpring, as the payment processor (Merchant of Record), may handle refunds and disputes under its own policies.

This Policy is provided in Japanese, English, Chinese, Spanish, and French. In the event of any discrepancy, the Japanese version shall prevail.